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2004 (Nov to Dec)

Tuesday, November 2

Dear VTwin Mama,
Passed my MSC, got my license, purchased my 2005 Yamaha V-Star 1100 and hit the road! Lovin' every minute! Got a question. Do you have an opinion on the sound of Vance and Hines mufflers verses Cobra mufflers? I'd like to change out my stock mufflers for ones that sound deeper and louder. I'm just not making enough noise! – Love2Ride

Dear Love2Ride,
It sounds like you're having a ball! Congrats on the license and the new bike . . . yummy! I have no useful comparison of the sounds between the two manufacturers of pipes. One thing I do remember however is that if you go to the actual Vance & Hines site, click on Metric, and then each exhaust option, you can "hear" how each pipe sounds! This page on Cobra's site (specific to your make/model) shows the options, but doesn't include sound clips (I thought their "tips" video might have something, but not really). Let's see if anyone writes in with a useful comparison website as I was unable to locate one! – Mama

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Thursday, November 4

For Love2Ride who is seeking info on V&H and Cobra exhaust pipes:

Have never heard the Cobras but my partner has Vance & Hines pipes on her 2002 Sportster 1200 Custom.  I have Screaming Eagle pipes on my 2004.  Both bikes already had these pipes and the Stage 1 kits installed when we bought them.  The Screaming Eagle pipes are loud, but the Vance Hines are LLOOUUDD!!!!!!  They sound really cool and I'm sure will let everyone know she is there. – Diane in Michigan. (note from Mama: thanks for the input!)

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Thursday, November 4

For Jay whose bike backfires horribly on deceleration and has tried numerous things:

I was just browsing and came upon your website.  I noticed that a fellow biker was having similar problems with their Virago like myself.  My tank got the bottom end of a petrol station's tank, which inevitably led to the entire tank, fuel lines and fuel cock assembly having to be cleaned and or changed.  Since, she is running smooth as always.  It's not something you hear about every day but it does happen.  The petrol station I had went too was closing down and thus hadn't been up-keeping it's tanks, let alone re-filling them.  Thus, beware to anyone who risks stopping off at one that is clearly stating it is closing down soon. Hope this helps. Take care. – Corbin (note from Mama: every cautionary note helps someone down the line . . . I've heard of water in gas station tanks, but this sheds even more light on what happens to good people who get bad gas. Oops, was that me making a funny?!)

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Thursday, November 4

Dear VTwin Mama,
I was having the same problems trying to figure out where to put my foot on my Sportster so that I could reach the rear brake peddle easily. Was also having the problem with my foot slipping. Last week, I had the round stock foot pedals replaced with a larger, flat peddles and it has made a huge difference in comfort and security. I picked out the ones at the HD dealer that are chrome with rubber flames and they also look really cool. Had the matching gearshift pedal put on too.

Saw some on a bike at the dealer that were larger, and had a popout heel rest. The concept was really neat but they were obviously designed for a man's foot. I have big feet (size 10) but when my heel was positioned in the rest my foot was nowhere near the brake pedal.  Really nice idea . . . now if someone would just make them to fit a woman's foot.

Just got my bike 3 weeks ago. I'm in southern Michigan and have been riding any day it hits 49-50, but winter is coming soon. Folks around here say there are usually at least a couple days a month through the winter that are rideable, but for the most part, it will be very cold and snowing soon.

My question is: what should I do to prepare my bike for winter? Should it keep a full tank of gas? Does it need a gas stabilizer? Should I start and run it every few days? Anything else I should do? – Diane in Michigan

Dear Diane,
Hmmmm . . . it's time to go shopping! Try my Aftermarket page for sites that cater to riders . . . lots to browse through, although I found that if you choose the "footpegs" categories you'll find selections for heel rests easier than using the search engine on the various sites. Be sure to order free catalogs while you're at it . . . makes for great winter time reading!

If you type in "winterizing a motorcycle" into a search engine, you'll come up with lots of well written articles on the subject. Since you feel that you may want to ride on whatever good days you have available, different techniques are in order. Keep the tank full and add stabilizer. Always make sure you bed the bike down clean (chrome, leather, painted parts, chains or belt, etc.) and cover the exhaust pipe ends with a rag and rubberband to keep ickies out. Cover the bike with a breathable cover (I use old hospital blankets, but there are many covers for sale that have proper venting . . . just remember that you get what you pay for). Use a battery tender to maintain the charge properly (I've got a solar powered one listed on my Aftermarket page that works on cloudy days as well!), but keep an eye out on the cell water levels (one dead cell and you're dead in the water). Yes, you could just start the bike once a week, but I'm forgetful on this point myself, so end up pulling the battery to recharge the night before I think we'll have good riding weather. Pain in the you know what! Change the oil while you can, including the filter. And always re-check your tire pressure when you do take the bike for a spin. That seems to all I can think of now.

For those days when you can't ride, but need a "fix," consider grabbing your maintenance manual and learning more about your bike, or check my Education Center page for lots of great book/mags on riding. – Mama

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Sunday, November 7

Dear VTwin Mama,
I just purchased a 2005 V-Star 1100 Classic. I would like to know (I couldn't find it anywhere!) how many HP does the stock engine have? Also, I replaced the stock pipes with the BUB Big Willy and it sounds great but every once in a while it pops. What can I do? – Yama Mama

Dear Yama Mama,
Congrats on the new bike . . . motorcycle specifications rarely call out hp any more. However, your bike has 53.5hp @ 5900 rpm. From the Total Motorcycle site: "For everyday people, torque [the rate of change in speed] is more important than HP because they usually stay below 5500RPM, that's why most motorcycle manufacturers (like Yamaha) tune their motorcycles to get more torque at low-rpm at the expense of some high-end power." For all the gory details, read this page!

Pops from the pipes indicate unburned gas. That's means something is out of whack in the air/gas mixture. Was it recommended to install a new jet kit? Did you do that? By any chance did you add a hypercharger? Could be that the carburetor needs to be fine-tuned. Contact your local dealer's service department to discuss this . . . asking is free . . . and it may be simple enough to fix or require their experience to set it straight. They'll definitely want to know if the pop is at low or high speeds, upon acceleration or deceleration. Make sure you're clear on that before calling. – Mama

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Sunday, November 7

Dear VTwin Mama,
I have a 1982 CB 750 Honda Custom. I would like to put a wider rear tire on it and fix it up a bit. What can I put on it for a tire and rim? – Tex

Dear Tex,
Trying to counsel readers on tire arrangements makes me nervous because I just don't know that much about it. This time I decided not to be such a wimp about it and headed to the Web Bike World site, their motorcycle tire page. Biggest clue: "Most manufacturer websites have tire selection tools to help pick the right tire for your bike."

So I went to a few of the mfgs. listed on WBW and found that you need to look for the "fitment" guides. Then you choose your make/model/year and they cough up possible tires. For instance, on the Dunlap site, I found the standard recommended front and rear tires, but also found a wider rear tire that might be in line with what you are looking for.

It's time to do some homework but visiting mfg. sites, clicking into fitments and calling up your specific bike. Of course, if you're feeling like someone else could be doing this (!), then it's time to head to the nearest dealer's parts department and let them open up the many OEM and aftermarket books they have and let their fingers doing the walking (so to speak). Since this will require some time, consider visiting during non-peak hours so they can give you their full attention. – Mama

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Thursday, November 11

Dear VTwin Mama,
I thought some where in your archives you had a section on winterizing your bike. Could you please tell me where it is or where I can go to find information for my 2003 750 Shadow Spirit? Thanks so much, – Snojean

Dear Snojean,
I do not have a single page dedicated to winterizing a bike . . . the previous letters are buried in the Working on the Bike (Bike Fix) sections. However, here is the link to the latest letter on the subject and my input. In addition, most maintenance manuals have a section that discuss proper long-term storage of a bike and what steps should be taken. If you don't have one, consider visiting your local dealer to pick one up (great wintertime reading!) or check my Education Center for Internet sites that offer aftermarket and factory manuals. – Mama

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Thursday, November 11

Dear VTwin Mama,
I am the proud owner of Honda VLX 600 year of production:1994. I live in Serbia city of Nis. I do not have an Owner manual so I don't know almost anything about how to keep it in good condition. Please send me a copy of manual!!! My biker nick is ZMAJ {dragon] and I am 43 years old. I have my Honda since May 2004 and it's my first bike !!!!!! Thank you. – Nenad Stanojevic

Dear Nenad (ZMAJ),
WOW! My very first email from Serbia! Love your nickname!

Congratulations on your new bike and joining the wonderful adventure of motorcycle riding! You are very wise to want to learn how to keep the bike in good running condition. Unfortunately, I do not have a copy of this manual.

I searched the Internet for a site that could assist you, but did not find anything. VTwin Mama sisters with a Honda VLX 600: please share a site that would be useful for Nenad or, if possible, would you be willing to copy useful pages from the manual and either email or snail mail it to Nenad? Contact me at vtwinmama@vtwinmama.com for the email address and/or mailing address. Any assistance would be greatly appreciated.

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Tuesday, November 16

Dear VTwin Mama,
My friends Virago 250 has just started failing to charge properly. From the Internet search it appears the Virago does have a general charging problem. Did you every get any feedback/clues on the problem? Cheers. – Geoff

Dear Geoff,
Nothing rings a specific bell on feedback, but we'll see if anyone reading this has input. You could try a recall site I found . . . maybe there is something there. Otherwise, I'd call the local dealer's service department and address the issue. – Mama

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Wednesday, November 17

For Geoff whose friend's Virago 250 is experiencing charging problems:

First off let me say I love your website. Thank you for it. It's been a great help in many ways.

My Virago 535 also has charging problems. The service manual gives a very detailed description of how to see what's wrong with it. All you need is a voltage meter. With the help of the manual it's pretty easy to check each part of the charging system to see where your problem lies. My stator had a low resistance reading. A new one was out of my price range so I bought a small maintenance battery charger and hook it up to the battery after every ride. My husband also rigged a switch to turn the headlight off, however I think there is a law in some states that requires a motorcycle always run with the headlight on. – Joyce (note from Mama: thanks for sharing your experience and how you solved the problem!)

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Wednesday, November 17

Dear VTwin Mama,
I ride a '94 Honda VLX Steed. She has been going really well, but the last couple of days something's bugging me. When I shift into third and fourth, it feels like the clutch is slipping; the bike stays at a high revolution before returning to normal. Besides the fact that it is annoying, it is difficult to speed up. Can anyone please help? – Lorinda Swart

Dear Lorinda,
Hmmmm . . . could be a number of things, but my guess is that several of the clutch friction plates are beginning to glaze over. But it might also be insufficient or loosened clutch spring tension, worn friction plates, or warped frictions or steels. With these as a starting point, why not have a talk with a service department mechanic at your local dealer. Try to call when things are aren't hot (aka, weekends!). At the same time, ascertain what it would cost to have them take a look.

If you have the service manual for your year/make/model bike, it's easy enough to read through the inspection procedure to see if you have the necessary tools and want to tackle it yourself instead.  – Mama

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Tuesday, November 23

Dear VTwin Mama,
I laid down my 1985 XV700, and severely dented the tank and destroyed the tachometer. I have been unable to locate these parts used, and I am about to pull my hair out. Please suggest some resources for me to locate these parts. Thanks! – Patrick

Dear Patrick,
Well, you could try eBay of course (subcategory eBay Motors) and then there is Walneck's Classic Cycle Trader parts search page. Still, finding used parts can be real hit or miss. I also tried to locate a XV700 discussion forum, but didn't find anything useful. You may end up needing to buy new.  – Mama

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Thursday, November 25

For Patrick who is searching for used parts for a 1985 XV700:

Try www.oldbikebarn.com. – Diane in Michigan (note from Mama: thank you for sharing this resource! Note that these are new parts for older metric bikes from the 70s, 80s and 90s)

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Friday, December 3

Dear VTwin Mama,
I have a 2000 Kawasaki Vulcan 750 . . . fell in love with the bike . . . had 100 miles on it. The bike now has 2900 miles on it and is on its 3rd timing chain tensioner. It bangs and clangs when cold; quiets down when warm. Dealer wanted to put a motor on it. I run royal purple motorcycle synthetic oil. Anyone know what I can do or where to look to repair the problem? Please, I am begging someone to help. – Tom

Dear Tom,
I'm afraid this is beyond my scope of technical knowledge, but am posting your message in hopes that someone reading this will have a clue and write in. You might also try this Yahoo Vulcan 700/750 discussion forum to see if owners of the same bike can assist, or try the Vulcan Riders and Owners Club site! – Mama

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Wednesday, December 8

For Tom who was wondering about synthetic oil use in a motorcycle:

Per the forum I watch for SCRC (Southern Cruisers) it can be really bad news to put synthetic oil into a bike before it gets a few thousand miles on a new engine.  New engines need to be broken in to allow the rings to seat (whatever that means) and that won’t happen with a synthetic oil.  Amsoil, for instance, recommends not using their product for the first 10,000 miles in a car.  The fellow that was discussing this issue says he put it into his Kawasaki Vulcan Nomad at 3,000 and hasn’t had any problems, but he knows someone else that used it after only 500 and has been burning oil ever since.  Of course, I’m not a mechanic & am only repeating what I read on the forum.  This may or may not have anything to do with what is happening on your bike; but it might be worth while mentioning it to your mechanic. – Amy in Washington (note from Mama: hmmmm . . . that's good info for all riders to know . . . thanks for sharing!)

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Wednesday, December 8

For Patrick who is searching for used parts for a 1985 XV700:

Hey, it's kind of hit and miss .. and mostly Harley stuff - both new and used and some fairly old ... but you can't beat the prices on some of this stuff if you're lucky enough to be looking for what they've got! http://www.partsbrothers.com – Vicki (note from Mama: thank you for sharing this resource! Note that these are new parts for older metric bikes from the 70s, 80s and 90s)

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Thursday, December 9

Hey VTwin Mama,
I am a new rider who just bought a 2nd hand Honda 750 ACE. But you guessed it -- no user manual. Any pointers as to where I could find it on the net? – Jeffrey

Dear Jeffrey,
Congrats on the "new" bike . . . very exciting! I have a great page on this site called the Education Center. There you will find a number of Internet sites that offer service/maintenance manuals for sale. You'll find that the aftermarket version usually runs about $20, while the full factory manual is in the range of about $70. Good luck! – Mama

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Tuesday, December 14

Dear VTwin Mama,
I am a "new again" rider after not owning or riding a bike for 20 years. Previously rode a KZ650 in the 70's and a Sportster in the 80's. Now have a Super Glide Custom. Needless to say, I have had to go out and purchase all new gear.

Here is my question - do any other lady riders out there have problems getting the service they deserve at their local motorcycle dealers/stores? I have had several incidences of being TOTALLY ignored while looking for items in the stores. The last one came with the question "What kind of bike does your husband ride?" Arggggggg!!!!

So far I have had one great experience at a dealer out of state and 3 really bad ones here at home. Is this the way it is out there? Any chance we can get a list going of places that are women biker friendly and helpful? – Dawne

Dear Dawne,
Glad to hear that you are back in the motorcycle saddle again . . . what fun! Nope, your experience is not unique and you've already accomplished the number one suggestion . . . to search until you find a dealer that treats you as an individual deserving full attention. If you're feeling feisty about it, why not contact the owner of the dealer closest to you and bring forth your observations? They may or may not realize their team is alienating customers!

Your suggestion on posting women-friendly dealers is fine, but the criteria would be too objective as each woman would might not have the experience depending on which person they talked with (and personnel change all the time). So I'm afraid I'm going to have to pass on that one. You might want to contact local women's riding organizations to get their input. Hop onto my Women's Sites page for listings. – Mama

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Friday, December 17

For Dawne who is wondering is all dealers are created equal:

Hi, I just had to respond to Dawne who said she would be ignored when she went shopping in motorcycle shops. I had the exact same response of "What kind of bike does your husband have?" when I went to a local HD shop and inquired about a part for my Heritage-AARRGGHH!! 

My response was to look him straight in the eye and say, "It's MY bike." He quickly changed his tune, but for me it was too late and I did not make a purchase. Another local HD shop actually prints on the bottom of their receipts, "Ride free,brother"!  That's NOT what I want to see after I dropped a couple of hundred bucks for parts. There are women-friendly shops out there, but you've got to look. I will travel 90 miles round trip to my favorite HD shop where they treat me with respect. If my bike has to go in for a service, the head mechanic will talk to me and not my husband standing next to me. I have a long memory and the shops that don't treat me well do not get my money. I think your best bet would be to ask other women riders in your area what shops they prefer. Remember, it's your money and you shouldn't have to beg them to allow you to spend it in their store! – Jani (note from Mama: now that's a strong voice and position you maintain . . . good for you! I agree . . . why should we spend money at shops that don't have a clue that it's been a brave new world for quite some time!)

Happy Holidays Petra!!  Love the new look to the web site!

My experiences have been a wide range of dealer responses from city to city and state to state; everything from downright rude and snotty to sales people trying to talk me into a new purchase!!  When I purchased my first bike a little over a year ago, I had to 'enlighten' the salesman!  He was younger (mid-late 20s) I'd say, so I was surprised somewhat that he wasn't more enlightened!! 

My hubby was with me, but I kept asking the questions and he kept responding to hubby!!  I was getting very annoyed (to put it mildly) at this behavior!  Every time he talked to my hubby, he would say "you need to talk to her, this is her bike, her deal."  Finally my hubby just totally left and went outside.  The guy finally got the point and was okay then.  Since then, I try to wear one of my favorite t-shirts when I go to a dealership in search of information or to shop.  It says 'This girl doesn't ride bitch.'  I think the sales people 'get it', haven't had a problem since!  Oh, got my shirt from mcgwear.com.  Lots of great shirts!– Glenda in Kansas (note from Mama: thanks for the "atta girl" on the new site look . . . spent a lot of time on that, so glad to hear it's working for you! I want to come over and just HUG your hubby for leaving the shop, thus forcing the sales person to deal with you directly. How insightful! And the shirt is too precious . . . but the website address doesn't seem to be working, so I'll update that as soon as I've got more insight on it. Got it . . . it's http://www.mcgwear.com!)

I have been to two Harley dealerships and have to say that my reception at both has been the same – total ignore!  I park my bike right up front & wear leather into their shop and the guys stand around talking & laughing until I tap on a counter or say ‘excuse me!’ once or twice.  And the condescending attitudes!  The Honda dealer closest to our place is the same; when I have called to order parts over the phone (with a service manual right in front of me) they have no idea what part I’m referring to.  I ask my husband to call and right away they locate the part number and price.  

I couldn’t believe it the first time, so I stood and listened to him say the exact same thing I had just said the second time.  It happened with the same results – part is found for him that I had just given them the same make, model, serial# and description for.  I do believe that I will just talk in my deepest voice next time I call.  Unfortunately, walking into a dealership will still be an issue.  Maybe $20 bills hanging out of my jeans would work.   The dealerships I have had wonderful service at – both in parts and sales – are ‘Motorsports’ shops that deal in several different types of bikes and cater more to sport or dirt bike riders. – Amy in Washington (note from Mama: ok, that's it . . .  I was chuckling over this one soooo much . . . we're all going to adopt deep voices to get service and parts! I just can't believe in this day and age that those *@#&$^#($*& STILL don't get it. We are serious riders. We are smart women. We have money. Maybe we all need to get business cards that we can hand to these clueless people that say, "Hey, I've got money and have a bike. How about some respect before I get you fired!!!" Or something like that! The $20 bills hanging from our pockets isn't a bad idea though!)

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Tuesday, December 21

Dear VTwin Mama,
Hi and Happy Holidays to All!

I love your site and always enjoy reading it. So many wonderful women riders are so inspiring! I am 50 years old and I ride a 2004 Honda Shadow Aero 750 and really like it. I have only been riding for a little over one year now so I still consider myself a "newbie" but I'm working on that. I hope to be able to move up to my dream bike someday which is an HD Fatboy or Dyna Wide Glide. I hope that I'll know which one to pick when I have more experience under my belt.  

I actually wrote to you a while back looking for information or feedback on the National Cycle "Switchblade Windshields" but, to date I guess no one on your site has had any experience with that brand. 

But I actually writing about something else this time.  I have taken note that you appear to feel that having the service manual on hand for any bike you own is a good thing to have. I have some mechanical ability and actually used to enjoy doing minor projects like changing the oil and adjusting the valves on my old VW Bug many years ago. However, at this stage of the game I really don't see myself wrenching on my motorcycle. So, my question is . . . do you think I should still purchase the service manual for my year of bike to have it available to me? They seem to phase out these manuals pretty quickly and if I need one then I suppose I should get it soon before it is no longer available to me.
Thanks Very Much for your help!
– Gloria in So. Calif.

Dear Gloria,
I'm glad to hear that your riding is progressing and I have added the link back to your original question because you never know who is reading it this time!

Yes, I always advocate having the service manual for a bike. The aftermarket versions are only about $20 and contain a wealth of knowledge. Specifically, they offer troubleshooting charts, regular maintenance schedules and then of course, the more in depth stuff. Even if you opt to have the local dealer's service department handle your work, wouldn't it be nice to know where things are, what maintenance your bike requires, and a guide to helping you understand why the bike isn't running quite like it should?! That way, when you do bring it in, you are "in the know" and can have an informed discussion, especially if they are recommending something you were not expecting. Haul out the book and have them point it out to you! Hop onto my Education Center page for Internet sites that offer these manuals or check with your local dealer. – Mama

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Tuesday, December 28

Dear VTwin Mama,
As a first time rider I got a Honda Rebel 250 and would like to know if there is a way to make it sound louder. I know that it will never be really loud, but I just would like to hear it while riding.

I had a lot of friend that made remarks about me getting a Rebel but reading your letters have made me realize I made a good decision. I feel very comfortable with the size. I am only 5'4" and 102# . Thank you so much for the support you offer to riders. – Annette in South Carolina

Dear Annette,
Glad to hear you are enjoying your visits to the VTwin Mama site and have already found a support system for an issue you were facing. Lots of people love the Rebel!

A cheap way to make pipes louder is to remove the baffle(s), but be aware that this may impact the power performance. Check with your local dealer. You might also want to hop onto the Honda Rebel Online site (The Unofficial Website for Rebel Lovers). They have lots of useful links and articles pertaining to the Rebel. I checked a parts/accessories link and found Jardine slash cut pipes are available (but are they louder?). At the very bottom of this home page is the 800 phone number to Jack's Cycle and Salvage . . . he is the "guru" of Rebel parts and pieces and welcomes calls if they can't be answered in the service manual (which yours cannot). I'd make that call and see what's what! – Mama

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Wednesday, December 29

Dear VTwin Mama,
I have just installed a set of Hard Krome double D's a couple of weeks ago (approx 25 miles ago). I was getting some backfiring so I got rid of the AIC, now the backfiring is gone, but I did notice another problem come up. The top exhaust pipe (front cylinder) looks wet from the inside. Kinda smells like fuel and oil. What could be causing this? BTW, it is a 2005 VStar 1100. Thanx, – Louie Ledesma

Dear Louie,
Anytime I smell gas I immediately think something isn't set right to burn the air/fuel mixture correctly. Hopping onto Hard Krome's site, I noted that they specifically called for possible re-jetting and re-tuning of the carburetor to ensure the return of full performance when changing to these pipes for this bike. Has this been done? If not, contact Hard Krome toll free at 1-866-654-6869 (they are in California) and ask about the necessary re-jetting kit . . . you might pose your question to them at the same time should there be other considerations.

Now, sorry if I'm not right on this one, but AIC is automatic idle control? Even if I'm wrong, the backfiring signals the same original thought . . . fuel/air mix is not burning off correctly (causing bike farts).

As simple as it sounds, sometimes a change to the exhaust/re-jet requires different spark plugs. Has this been reviewed? A heart-to-heart with your local dealer's service department might not hurt. Readers, any ideas? – Mama

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Wednesday, December 29

Even more for Dawne who is wondering is all dealers are created equal:

I just thought it would be worth noting that while it is VERY useful to support shops that support you and boycott those that don't, it is equally important to let them know about it. Simply not shopping at a dealership/store that is disrespectful to women riders only leads them to further believe that only men ride (since they see fewer and fewer women all the time!). A letter to the general, or even regional, manager to explain the situation you encountered in the store and a polite statement that you no longer shop there will let the shop know that they are losing your money. If you've found a shop you like, a casual mention of that store and their good service may provide the offensive dealership with a better model. At the same time, a thank you note to your favorite shops, specifically congratulating them on the points you like about them will reinforce the importance of treating all riders respectfully in those shops.

While I am generally opposed to trying on in real stores and then buying online, I have to admit I've done this on more than one occasion when shopping for motorcycle gear. Considering the poor service/treatment I received in the real shops (in those cases), I don't feel guilty at all!

Happy New Year to everyone at the VTwin Mama site!! Safe riding in 2005! – Marina (note from Mama: I think you've brought an excellent point about letting a dealership with less than stellar service know that they are losing business, aka, money. In today's competitive market climate, I don't think any owner wants to lose a sale because their staff is to dim witted to see this. The old adage applies: a person who received good service will tell one other person; a person who received bad service will tell five others. And as women are the biggest and fastest growing consumer base . . .)

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